Case Study

Team Dynamics

We work with teams to help them to lead with compassion and care. Let’s take a look at how understanding team dynamics helped one team reach their goals.

The Challenge

The Team had been through recent and radical change, this included a high turnover of staff with new people joining. The focus of their work changed and the main challenge was that they were all working virtually. Working relationships were taking more energy to build, especially in the absence of natural opportunities for interaction and rapport building. Their work was beginning to feel arduous and the enjoyment factor was waning.

Our Solution

Working closely with the client we designed an approach to enable the team to understand each other better and work more cohesively. Our objectives were to build trust and rapport within the team while establishing cross-team relationships and to recognise strengths and preferences within the team; posing the question how would the team maximise their preferences and support each other in times of stress.

The programme was designed to be agile; it was hybrid delivery with sessions both in person and virtually.

The Action

The programme was co-designed with the client and we ensured that the team was involved in crafting the objectives. We used a personality preferences tool – Myers Briggs Type Indicator (MBTI) both as part of the diagnostic and the design. We clarified how using the MBTI would enable an understanding of team dynamics. Each team member completed the questionnaire before having an individual feedback session.

This was consolidated in a number of team workshops focusing on building rapport, building relationships, understanding areas of preference within the team and also establishing trust. Team coaching was used for smaller sub-teams to focus on maximising areas of alignment and areas of difference.

The Results

Upon evaluating the programme, we found that the team was demonstrating increased cohesion, stronger relationships and higher levels of trust. The team are aware of their dynamics, they understand their individual preferences and strengths and also how to support each other in times of stress and challenge.

The team’s performance has improved – their work has increased focus and impact and they are more productive. The team have committed to on-going development and continuing to build their relationships with each other.

The Feedback

And this is what our clients had to say:

‘A 5* development programme!’
‘Spending time with colleagues was invaluable’
‘Connecting as a team enabled us to go deeper and supported a sense of working together’
‘The programme was extremely well planned and facilitated’
‘The facilitator was inclusive without putting anyone on the spot – thank you’